For decades, business has been concerned about employee engagement, marketing departments have been concerned about customer engagement, and universities have been concerned about student engagement. A new approach has been introduced that looks at engagement as a process, independent of the particular audience. Enterprise Engagement is a formal business process that helps achieve organizational goals and objectives by proactively involving all of the people who can contribute to the organization’s success (Bolger & Schweyer, Enterprise Engagement and ISO Standards, 2017).
Objectives of this Special Issue
The objective of this special issue is to contribute to the body of knowledge in both social media (SM) and the exciting new area of management called Enterprise Engagement, or Quality People Management, by examining the intersection of these two fields of study. A second objective is to investigate ways social media can be used to provide more meaningful and tangible outcomes to organizations by use or integration of social media in organizational processes that will enhance employee, customer, supplier, and vendor engagement.
Scope of the Journal
The Journal of Social Media in Society is blind peer-reviewed, open-access, online journal that accepts scholarly articles and book reviews. The journal is devoted to scholarship and commentary on social media and its impact on society. The objective of JSMS is to advance the study of social media with current literature based on theory, research and practice from all methodological frameworks.
Recommended Topics
This special issue is looking for empirical studies that offer insight into and the impact of social media on the various elements of quality people management. Preference will be given to those manuscripts that provide specific and tangible application of the results to the field. Topics include, but are not limited to, the impact on or use of SM with regard to the following (from www.theicee.org, retrieved December 2017):
• Practices that continually aligns business activities with customer needs.
• Communications that connect the entire organization to values, goals and objectives.
• Recruitment to ensure the selection of people appropriate to their function.
• Engagement strategically implemented so that people feel committed to continuous improvement and the culture in the organization.
• Teamwork and collaboration so that teams function effectively and efficiently.
• Practices that involve and inspire employees.
• Building creativity and innovation into the culture and rewards system.
• Recognition and rewards strategically used to foster involvement.
• Networking within all parts of organizations to foster alignment, trust, and collaboration.
• Work environments that foster proactive communication, participation, and effectiveness.
• Measures of overall engagement, employee engagement, customer and vendor engagement.
Submission Procedure
Researchers and practitioners are invited to submit papers for this special issue of the JSMS, Contemporary Perspectives: Social Media and Enterprise Engagement on or before December 31, 2018. Authors should send a query or outline to the Edition Editor (listed below) prior to submitting the paper. All submissions must be original works and may not be under review by another publication. The appropriate Institutional Review Board (IRB) documentation should be on file with the researcher’s institution and shall be provided upon request of the Edition Editor. Authors should refer to the JSMS author guidelines for submissions at: http://thejsms.org/tsmri/index.php/TSMRI/about/submissions#authorGuidelines
To submit a paper for review, create an author account on the JSMS website, then go to the submissions page at: http://thejsms.org/index.php/TSMRI/author/submit/1
Important Dates for Submitting to this Special Issue
Submissions to the Journal: Today through December 31, 2018
Revision/Acceptance notification: On or before March 31, 2019
For submissions selected that require revisions, revised manuscript due: On or before June 30, 2019
Final decision notification: On or before September 30, 2019
Publication: December 2019
Inquiries
All inquiries for this special edition should be directed to the attention of: Dr. Randy McCamey
Edition Editor, Contemporary Perspectives: Social Media and Enterprise Engagement
Email: RMcCamey@Tarleton.edu
If you would like to be a reviewer for this special issue of the JSMS, please send a summary vita to Dr. McCamey.
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